We welcome feedback from patients, clients, family/whānau and visitors on any aspect of our services. Of course, we appreciate receiving compliments, but it is also important to hear any concerns or complaints you may have.
The Feedback Office will be closed from 23 December 2024 and will reopen on Monday, 6 January 2025. We will respond to your feedback when we reopen. If you have an urgent clinical concern, please contact your clinical team or GP.
We work hard to ensure you have a satisfactory experience, but if your expectations are not met we appreciate the opportunity to both put things right, and take steps to improve any system or activity which has not performed satisfactorily.
If you have any concerns we encourage you to speak first with the staff members dealing directly with you and/or the manager of the ward or unit.
If this does not deal with your concern, or if you wish to make a complaint, please contact us as below.
| Mail | Freepost 64158
Consumer Liaison Coordinator
Centre of Clinical Excellence
Health New Zealand, Te Whatu Ora
Capital, Coast and Hutt Valley
Private Bag 7902
WELLINGTON 6242 |
| Phone | (04) 806 0724 |
| Email | feedback@huttvalleyDHB.org.nz |
You also have the right to involve a health advocate and/or Health and Disability Commissioner's office.
The Health and Disability Commissioner
PO Box 1791, Auckland
Telephone: Auckland (09) 373-1060, Wellington (04) 494 7900
Free phone: 0800 555 050
Email: advocacy@advocacy.org.nz
Thank you for taking the time to give feedback. You can expect a response within 20 working days.
